Support and Maintenance


Keep your network — and your business — healthy and productive with Westell support and maintenance. The Westell maintenance options provide hardware and software support and services with essential protection to help minimize downtime of your network and maximize performance.

The more complex and dynamic the network operating environment, the greater the likelihood of network outage. Key drivers of this complexity and the dynamics of the network are technology interoperability, in-house technical skills, and processes, procedures and tools you use to manage and monitor your network infrastructure.

Westell support enables you to choose a plan tailored to your business needs and help you maximize your business efficiency, employee productivity, and return on investment (ROI). Whether you need support for one unit or an entire network, require Next Business Day (NBD) onsite or remote response, or merely access to software updates, Kentrox has the option right for your requirements. Read more about technical support boundaries that are designed to provide our customers with the most responsive and highest quality Technical Support.

Benefits

  • Protection of your investment in Westell products
  • Consistent, reliable levels of support and responsiveness
  • Easy budgeting, with fixed costs for parts and labor
  • Support and service levels that meet your business needs
  • Professional, technical expertise, to provide or expand your in-house technical capability

Maintenance Options

Westell offers support and maintenance options to meet the needs of your business and uses all reasonable efforts to assist our customers throughout the process.

Technical Support Boundaries

Westell technical support boundaries are designed to provide our customers with the most responsive and highest quality Technical Support.
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